Returns & Refund Policy

LivLume Refund Policy

At LivLume, we are committed to providing you with products that help you achieve healthy and radiant skin. We believe in the effectiveness of our products and recommend that you use them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 60-day money-back guarantee, please contact us at contacts@livlume.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We are confident that our products work, and we encourage you to try them first for a minimum of 14 days to experience the full benefits of LivLume. If you are still unhappy and wish to return the items, you may do so after 14 days, within the 60-day period covered by our money-back guarantee. Please note that shipping fees (if applicable) are not refundable.

To initiate a return, please get in touch with our support team by filling out the form on our Contact Us page or send us an email directly at contacts@livlume.com. To expedite your return, please provide us with your Order Number or the Name and Email Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. If your item arrives damaged, please let us know within 72 hours of delivery by emailing us at contacts@livlume.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to ensure the correct shipping address is used at checkout. If it is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or a refund.

Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version before purchasing and using our products. By purchasing and continuing to use LivLume products, customers are indicating their acceptance of this Return & Refund Policy.